Eagle Bank and Trust is a decisively well-established community bank with a storied history dating back to 1919 with currently over 24 locations in 5 states. Our mission is to inspire dynamic customer relationships through innovative financial solutions with a focus on community service. Eagle Bank and Trust is a workplace where you can build genuine and authentic connections with every customer, either for one day or sometimes for a lifetime. We believe you CAN make a difference with just one interaction!
We offer comprehensive benefits and excellent pay and ask that you join us in continuing our legacy of helping our customers reach their financial goals. We welcome you to apply for one of our excellent opportunities and begin your solid future with Eagle Bank and Trust.
Service Associate (Teller)
Provide service to bank customers by conducting appropriate transactions and meeting the needs of customers by referring them to appropriate departments in the bank.
Qualifications, Duties & Technical Skills:
Receive checking and saving deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit.
Examine checks deposited and determine proper identification and ensure availability based on regulation requirements and complete Hold Notices.
Process savings withdrawals.
Cash Checks: verify endorsement, receive proper identification and ensure validity.
Identify counterfeit currency.
Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulation and consumer privacy policies.
Cross-sell bank products and services.
Refer customers to the proper department for issues that cannot be resolved at the teller line.
Count and roll loose coins.
Issue cashiers checks.
Accept loan payments: verify payment amount and issue receipts.
Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
Ensure teller station is properly supplied.
Balance drawer daily, including periodic batching of cashed checks.
Process cash advances, redeem savings bonds.
Maintain appropriate currency logs.
Follow all bank policies and procedures.
Excellent customer service skills.
The ability to prioritize and make on the spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss and fraud.
In depth knowledge of all bank deposit products and policies.
Basic knowledge of bank loan, trust and investment products.
Ability to work in a fast paced environment.
Ability to work well under pressure.
Ability to cross sell other products and services.
High degree of accuracy.
Strong communication skills.
Knowledge of various Federal Regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disability Act, Right to Financial Privacy Act, Gramm-Leach-Biley Act, Regulation E and teller roles and responsibilities relating to each Act.
The Assigned Employees will be entrusted by EBT with cash, checks, keys, credit cards, merchandise, confidential or trade secret information and negotiable instruments or other valuables.
Typing, standing, lifting boxes/files, extended reaching, etc.
Cash handling or sales experience preferred.
High School diploma or GED required.
Prior Customer Service experience.